16 November 2022
The Fullerton Hotel Sydney
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Welcome

BETTER BUYING EXPERIENCES

Commerce 2022 is dedicated to accelerating the revolution of the consumer economy. Over 200 of the nation’s leading brands, retailers and consumer businesses will unite for 2 powerful days of case-based exploration and international vision.

Together, we will interrogate the evolution of the e-commerce and payments landscape and explore the creative ways brands are integrating commerce to create differentiated experiences, across the physical site and the digital domain.

Why Attend

  • We consistently secure the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask them the questions that matter to you.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the event. We dive deeper into technical subject matter with a business-driven, outcomes-focussed agenda, and balance the programme with dedicated networking opportunities.

Gain Access

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35+ Industry Speakers
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2 Powerful Days
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Executive Learning Agenda
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12 Keynotes
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200+ Executives
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5-Star Networking Environment
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2022 Speakers

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Camille Lavenant
Global Head of eCommerce Growth Acceleration

Danone
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Camille Lavenant
Global Head of eCommerce Growth Acceleration

Danone
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Dhritiman Saha
Executive Vice President and Chief Information Officer

The Container Store
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Dhritiman Saha
Executive Vice President and Chief Information Officer

The Container Store
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Lee Bogner
Global eCommerce Architecture Leader and Strategist

Mars Inc (USA)
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Lee Bogner
Global eCommerce Architecture Leader and Strategist

Mars Inc (USA)
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Loek Berendsen
Global Platform Strategy Leader

Ikea
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Loek Berendsen
Global Platform Strategy Leader

Ikea
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Michael Gillespie
Group of Chief Digital and Experience Officer

Domino's
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Michael Gillespie
Group of Chief Digital and Experience Officer

Domino's
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Adam Freedman
Head of Brand & Communications

Booktopia
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Adam Freedman
Head of Brand & Communications

Booktopia
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Dani Masi
Director of Digital Sales & eCommerce

Optus
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Dani Masi
Director of Digital Sales & eCommerce

Optus
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Kurt Brissett
Executive Director of Connected Journeys

Transport for NSW
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Kurt Brissett
Executive Director of Connected Journeys

Transport for NSW
Kurt is the Executive Director of Connected Journeys at Transport for New South Wales. As the Head of TfNSW’s Digital Payments business unit, Kurt is responsible for delivering innovative digital and payments products across a variety of channels to over 4 million regular customers that take over 670 million trips annually, equating to over $1.5 billion in annual revenue. Kurt is responsible for overall delivery accountability of the Opal network which is geographically the world's largest electronic ticketing system covering 40,000 square kilometres, 318 train stations, 44 wharves, 29 light rail stops and 39,599 bus stops. During his time at TfNSW, Kurt successfully delivered Australia's largest contactless payments system, with TfNSW being Australia’s largest payment merchant with approximately 25,000 contactless payment terminals deployed across the Opal network. He also delivered the world's first fully integrated revenue protection app that reads both contactless payment cards and also closed loop Opal transit cards. Kurt delivered Australia's first transit agency initiated mobility-as-a-service pilot integrating onDemand and regional and rural services with the broader Opal network. He also delivered the first remotely controlled railway station solution for payments and gate access in the Southern hemisphere. Kurt led the delivery of a series of business intelligence products that have leveraged near real-time Opal data, fused weather and event data sets, and used machine learning to predict future transport network patterns and expected patronage. This has enabled TfNSW services to be better tailored to meet the needs of its customers. Kurt has over 20 years’ experience delivering complex technology programs both internationally and domestically in both the private and public sector. Kurt was formerly an Army officer where he served in Iraq, Afghanistan, Solomon Islands and Indonesia, prior to working for Deloitte in business and technology transformation. From there Kurt worked with ASX listed infrastructure firms Leighton Group and Lendlease where he lead large global technology delivery teams prior to joining TfNSW. Kurt brings a unique blend of experience and pragmatism to the delivery of customer centric digital products.
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Martina Steinmann
Head of eCommerce

Officeworks
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Martina Steinmann
Head of eCommerce

Officeworks
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Vanja Stace
Head of eCommerce

King Living
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Vanja Stace
Head of eCommerce

King Living
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Kirat Khara
Head of eCommerce

Lenovo
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Kirat Khara
Head of eCommerce

Lenovo
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Steffen Daleng
Chief Marketing Officer

Booktopia
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Steffen Daleng
Chief Marketing Officer

Booktopia
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Kirsten Kore
Co-Founder & Co-CEO

Designerex
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Kirsten Kore
Co-Founder & Co-CEO

Designerex
Kirsten is the Co-Founder & Co-CEO at Designerex, a Pureplay Peer-to-Peer Fashion Rental Platform. Designerex boasts over 30,000 designer dresses from over 800+ brands, listed by over 6,000+ dress owners. Listings include cult brands like Balmain, Louis Vuitton, Camilla and Marc and Zimmermann. The execution to custom build a technology platform was initiated after Kirsten came across a broken fashion system and one that didn’t provide her with a sustainable way to consume high end fashion. Designerex enables benefits on both sides of the marketplace - access & affordability for Renters, and a means of justifying an expensive purchase & in some cases, enabling profitability for dress owners, all whilst ensuring maximum sustainability for the environment - a win for consumers, retailers and the environment. Today, the Designerex platform continues to grow and disrupt retail, into a vastly more sustainable and ethical future for all, as a result of the vision and execution of its co-founder Kirsten Kore.
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Brandon Soo
Head of eCommerce

Total Tools
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Brandon Soo
Head of eCommerce

Total Tools
Brandon has been in the world of digital since 2004 working agency side with clients such as Seiko, Ingham’s, Pack & Send and DeakinDigital. His journey into eCommerce started as Digital Manager in 2009 for one of Australia's leading technology retailers at the time, City Software, breaking records each year throughout his tenure. Since then he has gone on to work with other eCommerce clients including Diadora, Sportsco, CEVA Logistics and BIC Graphic. Currently he is the Head of eCommerce for Total Tools continuing the rapid growth of their online business, driving all major website projects and eCommerce strategy. Throughout his time with Total Tools, the eCommerce part of the business has grown quite dramatically leading to revenue and transaction records being broken each year. Brandon was also one of the original members of the Australian Retailers Association Digital Advisory Committee, working with other retailers and eCommerce leaders on thought leadership on digital and eCommerce until the end of 2021. He also regularly speaks at different conferences throughout the year on eCommerce and Digital.
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Mozi Zhang
Head of Online Merchandising

Kogan
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Mozi Zhang
Head of Online Merchandising

Kogan
Mozi Zhang is the Head of Online Merchandising at Kogan, responsible for conversion growth strategy and building merchandising function and capabilities. Before joining Kogan, she was Head of Site Merchandising at Temple & Webster, where she is responsible for end-to-end website strategy, analytics, conversion growth, and AB testing. Mozi has held leadership roles in online and offline retail across Australia, United States, and China. Being an analytical and thought leader in the e-commerce industry, she has led and guided multiple companies and teams on conversion optimisation projects as well as giving keynote speeches and consulting for companies. Putting the customer at the heart, Mozi is always passionate about e-commerce and all the things businesses can do for their customers. Outside of work Mozi loves Photography and outdoor adventures. Has climbed to the basecamp of K2 and survived the grand canyon river rafting, she has shared her stories and photos in exhibitions and galleries.
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Chris Diprose
Head of Digital - eCommerce & CRM

Plush
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Chris Diprose
Head of Digital - eCommerce & CRM

Plush
With a 15-year track record of accomplishment within the ecommerce, digital sales and marketing sector, Chris is a digital trader through and through - He's built and run several online businesses with multi-million dollar turnover, and he also has worked with many large brands in Australia. He is an expert at delivering highly effective and profitable e-Commerce solutions.

sessions


  • 9:00 am
    Registration, Refreshments and Networking
  • 9:30 am
    Opening remarks from the Chair
  • 9:35 am
    Opening International Keynote
    speaker
    Loek Berendsen
    Global Platform Strategy Leader

    Ikea
  • 9:55 am
    Session

    Social Commerce: How to Authentically Embed your Brand in Social Spaces

    Algorithms have created commercial pathways to precisely segmented, but highly discerning, social media audiences. How can you ensure that your brand’s presence is authentic and delivers real value to customers in these settings? Our conversation will cover the moments of instinct and influence that dominate social commerce. We will explore how businesses are balancing social and commercial desire to resonate with consumers, while avoiding the pitfalls of comparison that plaque brands in a saturated digital environment.

    speaker
    Adam Freedman
    Head of Brand & Communications

    Booktopia
    speaker
    Kirsten Kore
    Co-Founder & Co-CEO

    Designerex
    speaker
    Brandon Soo
    Head of eCommerce

    Total Tools
  • 10:40 am
    Keynote
    speaker
    Lee Bogner
    Global eCommerce Architecture Leader and Strategist

    Mars Inc (USA)
  • 11:00 am
    Morning Refreshments & Networking
  • 11:30 am
    Partner Keynote
  • 12:00 pm
    Session

    Progress in Payments: What do Consumers Really Want from their Payments Experience?

    Customers have become accustomed to customisation. But what does customisation, flexibility, and personalisation look like in the payments space? Australia has historically led the vanguard for payments innovation, but where will customer experiences for personalisation and flexibility drive payments to next? Our conversation will cover BNPL to Crypto and everything in between to best position your enterprise to deliver an exemplary payments experience.

    speaker
    Dani Masi
    Director of Digital Sales & eCommerce

    Optus
    speaker
    Kurt Brissett
    Executive Director of Connected Journeys

    Transport for NSW
    speaker
    Chris Diprose
    Head of Digital - eCommerce & CRM

    Plush
  • 1:05 pm
    Lunch Welcome Remarks
  • 1:05 pm
    Lunch and Networking
  • 2:00 pm
    Platinum Keynote
  • 2:20 pm
    Session

    Economies of Scale: Strategies for Scaling Your Business and Sustaining Growth

    Effectively scaling your business requires the discipline to deliver on short-term business imperatives while remaining committed to a visionary future. In this session, we will explore the common pitfalls that businesses succumb to when attempting to scale their operations and deliver sustained growth. From technology and financial integrations through to cultural revisions and operational strategies, we will share the foundations for a successful escalation in operating capacity.

    speaker
    Vanja Stace
    Head of eCommerce

    King Living
    speaker
    Mozi Zhang
    Head of Online Merchandising

    Kogan
  • 3:05 pm
    Keynote
    speaker
    Michael Gillespie
    Group of Chief Digital and Experience Officer

    Domino's
  • 3:25 pm
    Afternoon Refreshments and Networking
  • 4:00 pm
    Session

    Where the Customer is Taking Us: Getting Ahead of the Latest eCommerce Trends

    Consumers are all searching for shared experiences and connections. As more immersive, interactive digital experiences continue to emerge, businesses must think carefully about how physical and digital consumer worlds are colliding. In this Session, we’ll hear how businesses are navigating human connection to deliver tailored commerce experiences in a rapidly evolving digital ecosystem. We’ll consider leaps in experiential offerings, from accessibility and transparency to empathy and the human touch in a digital world.

    speaker
    Kirat Khara
    Head of eCommerce

    Lenovo
    speaker
    Steffen Daleng
    Chief Marketing Officer

    Booktopia
    speaker
    Martina Steinmann
    Head of eCommerce

    Officeworks
  • 4:45 pm
    International Keynote
    speaker
    Camille Lavenant
    Global Head of eCommerce Growth Acceleration

    Danone
  • 5:05 pm
    Closing Remarks from the Chair
  • 5:10 pm
    Networking Drinks Remarks
  • 5:15 pm
    Networking Drinks Reception
  • 6:30 pm
    Close of Summit
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SPONSORS

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2021 Diamond Sponsor | snap.com
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2021 Diamond Sponsor | ekata.com
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2021 Platinum Sponsor | juniper.net/us/en
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2021 Gold Sponsor | marketplacer.com
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2021 Gold Sponsor | akeneo.com
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2021 Gold Sponsor | sap.com/australia
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sponsor

Ekata Inc., a Mastercard company, is a global leader in digital identity verification solutions that provide businesses worldwide the ability to link any digital interaction to the human behind it. The Ekata product suite is powered by the Ekata Identity Engine, comprised of two data assets: the Ekata Identity Graph, a proprietary data store of over 7 billion identity elements that validates digital identity and their interlinkages; and the Ekata Identity Network, a collection of over 5 billion digital interactions and machine learning models that surface patterns of their use online. Ekata’s award-winning global product suite includes high-scale and low-latency APIs used in transaction, monitoring, and customer onboarding, along with its Pro Insight SaaS solution for manual fraud review. These solutions empower over 2,000 businesses and partners, like Alipay, Equifax, and Microsoft, to combat cyberfraud and enable an inclusive, frictionless experience for their customers in over 230 countries and territories.

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Juniper Networks is dedicated to dramatically simplifying network operations and driving superior experiences for end users. Our solutions deliver industry-leading insight, automation, security, and AI to drive real business results. We believe that powering connections will bring us closer together while empowering us all to solve the world’s greatest challenges of well-being, sustainability, and equality.

It’s not enough to just make sure Point of Sales is working. Patrons are looking for self-checkout, just-in-time coupons, and in-store navigation. Retailers are looking to create the most efficient asset tracking systems for warehouses, reducing truck rolls to stores, and even the ability to map customer or associate traffic paths to improve store planograms and schedule planning.

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Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.

sponsor

Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver a compelling customer experience across all sales channels, including eCommerce, mobile, print, and retail points of sale. Akeneo’s open source enterprise PIM, and product data intelligence solutions, dramatically improve product data quality and accuracy while simplifying and accelerating product catalog management.

Leading brands, including Myer, Haircare Australia, Auckland Airport, Forever New, Legend Corp, and Warner Music Group, trust Akeneo’s solutions to scale and customize their omnichannel and cross-border commerce initiatives. Using Akeneo, brands and retailers can improve customer experience, increase sales, reduce time to market, go global, and boost team productivity.

sponsor

Simplify selling and buying processes on a modern, agile e-commerce platform. With the scalability and reliability of the SAP Commerce Cloud solution, you can build customer loyalty with meaningful experiences anytime, anywhere, and on any device.
Unlock business agility with a fast cloud deployment optimised through serverless microservices
Get closer to your audience and drive more revenue and higher profits with a complete view of customers.
Streamline your business and keep up with shifting market demands through intuitive product content and catalogue management
React to changing customer needs by effectively connecting incoming demand signals with your supply chain.

Request A Prospectus
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Why Get Involved

Commerce 2022 is driven by an ambitious business agenda, attracting a driven and diverse audience of digital, CX, marketing and payments professionals. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this forward-thinking business community.

Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience. As a marketing platform to demonstrate expertise, credibility and grow your business with influential digital, customer, marketing, and payments professionals, Commerce 2022 offers unrivalled cut-through.

Venue/Accommodation

  • Venue
  • Accommodation
place

The Fullerton Hotel Sydney

1 Martin Pl, Sydney
New South Wales 2000, Australia

Click here for more venue details

Accommodation Offer at The Fullerton Hotel Sydney:

Please contact reservations at The Fullerton Hotel Sydney to organise a 10% discount on accommodation for the event at fsy.reservations@fullertonhotels.com

 

Accommodation Offer at Novotel Sydney Darling Square

To book, please email H3021@accor.com or call +612 8217 4000 to speak with reservations.

Delegates are required to quote ‘CONNECTMED22’ to receive a 10% discount on our Best Flexible Rate. This discount is valid for attendees of the Commerce 2022 held on the 9th & 10th Nov 2022.

General Information

Discounted rates are available 1 day pre and post event for all the above. Rates are valid until 14 days to arrival date. Rooms are subject to availability and rates will be quoted at the time of booking.

  • All reservations must be guaranteed with a credit card valid at the start of your stay, unless otherwise specified.
  • Check-in is available from 14:00 on the day of arrival.
  • Check-out required by 11:00 on the day of departure.

Cancellation

  • No cancellation charge applies prior to 18:00, up until 30 days prior to arrival. Beyond that time, the first night will be charged.
  • Prior to this time, cancellations made in writing will be accepted via email sent to H3021@accor.com.
  • Cancellation fees will be charged to your credit card (or to any other proof of guarantee provided).

 Payment & Check-In

  • Desired method of payment is required during check-in. If your booking was guaranteed by a credit card, the card must be sighted by Reception during check-in.
  • At the time of check in, a pre-authorisation of your credit card will be taken to extend you a line of credit so you can use the hotel facilities at your leisure.
  • All credit card transactions incur a 1.3% surcharge in addition to the amount payable. Pre-paid rates are excluded from the merchant fee.

Pre-Paid rates may be available subject to availability. Separate terms and conditions will apply to this type of booking. All times stated are local Sydney time. This offer is for direct non-commissionable bookings only.

For more information please click here

Pricing and Discounts

Early Bird Registration
(until 26/08/2022)
$595 + GST
$1785 + GST
Standard Registration
(from 27/08/2022)
$795 + GST
$2385 + GST

If you are a Vendor or Service Provider to commerce professionals, please email jessicaef@connectmedia.com to register.

COVID 19 ADDITIONAL INFORMATION

Secure your place with confidence

We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our priority. Please click here to find out more.

 

For any other questions, please contact team@connectmedia.com.

We look forward to delivering this event for you.

Register Now

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